Frequently Asked Questions
Do you ship internationally?
Yes we offer free worldwide shipping on orders over $50.00! There is a $5.00 worldwide flat rate shipping charge for orders under $50.00.
We also offer an Expedited Post option for Canadian and U.S residents. This method is a discounted flat rate of $19.99. You will have a chance to choose the method of shipping that best suits your needs when you checkout with your purchase.
When will I get my pipe if I place an order today?
Pipes and accessories listed under our In-Stock section will ship same day if ordered by 2:00pm EST, Monday through Friday.
All other pipes and products are made-to-order, and will be handcrafted and shipped typically between 1-2 weeks from the date the order is placed.
What is your return policy? Do you have a warranty?
For more information, visit our Refund Policy and Warranty page.
Why is the currency on the site in USD if your company is from Canada?
MacQueen Pipes is proud to be a Canadian company. We have however selected US dollars to make ordering internationally as easy and friendly as possible, no matter where you are from. If you would like a price list e-mailed to you in your currency please contact email@example.com
How can I check the progress on my order?
When you order from us you will be asked to create an account, which you can access through our website at any time, using the provided link to track your order.
What is the difference between briar wood and cherry wood?
Cherry wood and briar are very similar woods in both color and density.
Cherry wood is probably best known for it qualities in providing a great smoke for smoking meats and was originally regarded as a material of choice for crafting smoking pipes.
Briar quickly took its place once it was discovered. Briar wood grows in burls or big balls underground as a root wood for the Heath tree. It grows in the Mediterranean forests and takes a minimum 15 years to develop to a size large enough to be harvested. Because it is a root wood it absorbs moisture better then most woods as that is what its purpose is in nature.
You will not find much difference, if any between a briar pipe and a cherry wood pipe when you first start smoking them. The difference develops slightly over time. As your pipe is smoked the Briar wood soaks up the moisture from the tobacco and flavors of the pipe slightly better than the cherry wood. Cherry wood also absorbs moisture and flavors of the tobacco but not to quite the same extent. The more the wood absorbs these flavors, the better your pipe will taste and mature.
How do I clean my pipe?
Please refer to our Pipe Care Tips section. For any other questions or inquiries feel free to e-mail us at firstname.lastname@example.org
What does Pre-Carbonized mean?
We offer an all natural, food safe honey-carbon treatment that is applied to the bowl's interior wall to protect your pipe while it goes through its cake building period. During the initial smoke, the sugars in the honey caramelize with the carbon powder which produces an instant protective cake.
Pre-Carb comes standard on ash wood and cherry wood pipes, as they are less dense than briar wood and could be more subjective to burning in the beginning.
See Pipe Care Tips to see how to properly build a natural cake that will ensure you pipe only smokes and tastes better the longer you own it.
Have a question you don't see answered here? Contact us at email@example.com.