Our Commitment to Quality
We offer a 100% customer satisfaction guarantee on the quality of craftsmanship and function. Bottom line, if you're not happy then we are not happy.
If you are unhappy with your pipe when you receive it, you can return your unused pipe for an exchange or refund. Shipping charges are non-refundable and shipping charges to return pipes are not covered by us. Once a pipe has been used/smoked, it is not refundable and only an exchange can be offered.
Free 6 Month Warranty + Lifetime Limited Warranty
We offer a free no-fault warranty for 6 months on any manufacturer defects or even accidental breakage!
After this time there is a small material charge to have bowls or stems replaced.
We charge $20.00 for a cherry wood bowl and $35.00 for a briar bowl. A stem replacement will be $15.00.
We do this to ensure that you will be able to maintain your MacQueen Pipe for a lifetime!